The Department of Population and Civil Registration of Pariaman City has provided a type of online population document service called Dukcapil Digi Mobile Pariaman. However, this service is underutilized by the community because of the lack of socialization from the Department Population and Civil Registration of Pariaman City the people’s does not understand the process of using it, so they prefer manual services. There are also obstacles from the Department Population and Civil Registration of Pariaman City itself in improving service quality, namely the lack of facilities and infrastructure such as service places or spaces and a lack of competent human resources in their fields. This study used a quantitative method with associative research which aims to determine the effect of the independent variables (service quality, facilities, and work culture based on digital governance) on the dependent variable (people’s happiness). The population in this study was the total number of people who carried out population administration documents at the Department Population and Civil Registration of Pariaman City in March 2020, totaling 2287 people. The samples used in this study were 340 based on the Slovin formula with a tolerance level of 5%. Sampling using an accidental sampling technique. The results showed that there was a partially significant influence between the quality of service on people's happiness by 55.5%; facilities for people's happiness by 55.4%; a work culture based on digital governance towards people’s happiness by 33.1%. There is a simultaneous influence of the three independent variables on people’s happiness by 64.4%.