Employee Performance Analysis at CV Balon Jaya in Tangerang

This study aims to analyze employee performance, efforts to improve performance, and the obstacles encountered in enhancing employee performance at CV Balon Jaya, Tangerang. A qualitative research method with a case study approach was used to gain an in-depth understanding of social phenomena in the workplace. Data were collected through in-depth interviews and descriptive analysis. The findings indicate that employee performance is considered fairly good, with an average score of 4.28. However, service quality has not reached an optimal level due to a lack of accuracy and the need to constantly adapt to changing customer demands. The company has made various efforts to improve performance through mandatory training and internal discussions. Nevertheless, challenges remain in implementing performance improvement programs, such as limited participant availability, time constraints, and location issues. CV Balon Jaya continues to pursue alternative solutions to maximize the effectiveness of training and achieve sustainable performance improvement