The experience of inpatient pediatric patients’ relatives at Ninh Binh Obstetrics and Gynecology Hospital in 2021

Objective: Describe the experience of inpatient pediatric patients’ relatives at Ninh Binh Obstetrics and Gynecology Hospital in 2021. Methods: A cross-sectional descriptive study carried out on 245 inpatient pediatric patients’ relatives at Ninh Binh Obstetrics and Gynecology Hospital from July 2021 to April 2022. In this study, we used a set of questionnaires to assess service users' experience of medical facilities and health care systems (Consumer Assessment of Healthcare Providers and Systems – CAHPS) developed by the US Agency for Healthcare Research and Quality (AHRQ). Results: Overall assessment of the hospital, the rate of positive experiences of the patients’ relatives at the hospital reached 54.7%. In which, positive experience on hospital discharge accounted for the highest rate (over 64%). The aspect of doctor and nursing care accounted for over 40% of positive experiences. The subsection on experience in this treatment of the patients’ relatives had the highest positive experience rate with 43.8%. Besides, the hospital environment were positively experienced by relatives of pediatric patients, from 30 to 35%. The understanding of care after leaving the hospital had the lowest positive rate <30%. Conclusion: The overall positive experience rate of patients’ relatives were above 50%. Further studies are needed to understand the causes and processes by which the patient's family members have negative experiences at the hospital. Keywords: Experience, CAHPS, Family members of pediatric patient, Inpatient treatment, Ninh Binh Obstetrics and Gynecology Hospital.