Symbolic Interactionism and Communication Patterns: Insights from Army Wives Union Organizations (Persit-KCK), Indonesia

This study aims to determine the interaction and communication patterns of the Persit-KCK (Army Wives Association) organization that have an impact on harmony and cohesiveness among members of the Persit-KCK organization and that build a strong commitment to providing benefits to the wider community in Indonesia. This commitment also increases the loyalty of every soldier of the Indonesian National Armed Forces (TNI-AD) and their responsibility for upholding state sovereignty, maintaining the territorial integrity of the country, and protecting the whole nation and all of Indonesia from bloodshed from threats and disturbances. The research method used by researchers is a qualitative research method. Researchers used qualitative research in this study to obtain more detailed and in-depth findings and to describe the reality that cannot be measured numerically; however, to obtain the best findings from qualitative data analysis, this research was assisted by Nvivo 12 Pro tools. The study assessed an organization for “soldiers’ wives” and “military wives” by focusing on activities carried out by the Persit-KCK organization (the Army Wives Union, “TNI”, in Indonesia). This activity reveals the use of symbols in a social communication that helps each Persit-KCK member to build an understanding of their duties and roles as soldiers’ wives (TNI-AD), and to contribute positively to the wider community. The study also reveals that institutional communication patterns of Persit-KCK prioritize integrative communication among members (activities that strengthen communication among TNI-AD wives) in all regions in Indonesia. Volunteer and non-profit activities of Persit-KCK have made it a driving actor for the growth of social capital during the COVID-19 pandemic in various regions in Indonesia.