Conceptual Framework for Project Management for E-Governance Service Development

Purpose: e-Governance service delivery requires efficient IT systems complying with standards, procedures and policies. These IT systems are to be developed, considering the functional and non-functional aspects of systems development, at the same time being agile to changing requirements, in order to give a better experience to citizen. Hence there is a need for a project management framework focusing on process compliance at the same time flexible to meet the new demands of the stakeholders in the e-Governance sector.   Theoretical Framework: This paper proposes a conceptual framework for e-Governance service development. There is a need to understand the significance of project management in e-governance service development. This conceptual framework identifies three main factors Project Management attribute, Critical Success Factors and Project Management tools under the Project Management factor and the nature of the e-Governance domain, e-Governance service delivery and e-Governance project under the e-Governance factor.   Design/methodology/approach: The conceptual framework has been proposed after identifying the components that are significant in adoption of Project Management in e-Governance service development based on literature studies in this field of Project Management regarding factors that are critical to project success.   Findings: The three factors Project Management attribute, Critical Success Factors and Project Management tools identified can be considered to have an influence on e-Governance sector, the service delivery and project success. This needs to be further analyzed through quantitative and qualitative research methods.   Research, Practical and Social Implications: The model attempts to build a relationship between these factors, which will help practitioners in e-Governance development understand the attributes they need to be aware of, the critical success factors and tools for project management in the e-Governance sector.   Originality/value: This article is a contribution to the Project Management and e-Governance domain to propose a conceptual framework which is adoptable for practitioners and academicians.