Clinical Quality Control of a Large-Scale Teleconsultation Service

The Telehealth Network of Minas Gerais (TNMG) is a public telehealth service in Brazil that assists 722 municipalities in the state of Minas Gerais. As a large-scale teleconsultation service, it was important to implement clinical quality control to guarantee the quality of the service. Our aim is to describe the audit of the teleconsultation responses performed by TNMG. A random sample was selected from teleconsultations performed by the specialists from the TNMG between January and February 2014. The responses were evaluated regarding size, objectivity, quality, ethics, courtesy and grammar. A total of 640 teleconsultation responses were assessed, and the mean scores were ≥2.45. Objectivity and quality had the lowest scores in the different specialities. The methodology was useful for evaluating the teleconsultation service and for identifying the areas to improve.