<p>An Investigation on the Impact of Covid-19 on Commercial Banks in Lusaka City</p>

Like any other sector, commercial banks in Zambia’s capital city, Lusaka were not spared by COVID-19. COVID 19 was first discovered in Wuhan City in China, on December 31, 2019.This study examined the impact of COVID-19 on commercial banks in Lusaka city. The objective of this research was to gain an understanding of the impact of COVID-19 on commercial banks in Lusaka, Zambia. On top of literature review, the study administered a questionnaire to some commercial banks in the city. The study found that COVID 19 impacted the commercial banks both negatively and positively. Negative impact include infection (COVID 19) and death of employees, prolonged employee absenteeism, increased employee medical expense incurred by the banks, loss of business opportunities, loss of customers and increased expense for the prevention of COVID 19. Others include mental stress on bank employees, reduction in face-face contact between banks and their employees, customer inconveniences as well as closure of some branches of the banks. On the other hand, COVID 19 brought about positive or good things to the banks. These include increasing creativity and innovation, changes in the work culture as some workers did their work in places other than the bank, enhancing digital platforms. Banks were also able to conduct meetings without having to meet physically. <div> This study concludes that the impact of COVID 19 on commercial banks in Lusaka was both good and bad. The study recommends that banks should not view COVID 19 as being bad but also consider its good side. It also recommends that banks should embrace lessons learnt during COVID 19 in order to ensure business continuity whenever problems like COVID 19 shows up. There is also need for banks to establish effective health committees charged with the responsibility of dealing with employee health. &nbsp; </div>