Pengaruh Social Support terhadap Job Burnout pada Perawat di RSUD se-Kota Bandung

Abstract. This study aims to analyze the effect of social support on job burnout among nurses at public hospitals in Bandung. The nursing profession has high work demands that can potentially trigger work fatigue, thus requiring adequate psychological resources. This study uses a quantitative approach with a cross-sectional design involving 104 nurses selected through convenience sampling. Data were collected using the Multidimensional Scale of Perceived Social Support (MSPSS) questionnaire to measure social support and the Maslach Burnout Inventory-Human Services Survey for Medical Personnel (MBI-HSS (MP)) to measure job burnout. Data analysis was performed using multiple linear regression with the help of SPSS version 25. The results showed that the level of social support was in the low category, while job burnout was in the low to moderate category with a relatively balanced distribution. Simultaneously, social support had a significant effect on job burnout with a contribution of 10.8% (R²=0.108). However, partially, the three dimensions showed a negative direction but were not significant. These findings indicate that social support plays a role in reducing the tendency for job burnout, although there are other more dominant factors that influence this condition. Abstrak. Penelitian ini bertujuan menganalisis pengaruh social support terhadap job burnout pada perawat di RSUD se-Kota Bandung. Profesi perawat memiliki tuntutan kerja tinggi yang berpotensi memicu kelelahan kerja, sehingga diperlukan sumber daya psikologis yang memadai. Penelitian ini menggunakan pendekatan kuantitatif dengan desain cross-sectional terhadap 104 perawat yang dipilih melalui teknik convenience sampling. Data dikumpulkan menggunakan kuesioner Multidimensional Scale of Perceived Social Support (MSPSS) untuk mengukur social support dan Maslach Burnout Inventory-Human Services Survey for Medical Personnel (MBI-HSS (MP)) untuk mengukur job burnout. Analisis data dilakukan menggunakan regresi linear berganda dengan bantuan SPSS versi 25. Hasil penelitian menunjukkan bahwa tingkat social support berada pada kategori rendah, sedangkan job burnout berada pada kategori rendah hingga sedang dengan distribusi relatif seimbang. Secara simultan, social support berpengaruh signifikan terhadap job burnout dengan kontribusi sebesar 10,8% (R²=0,108). Namun, secara parsial ketiga dimensinya menunjukkan arah negatif tetapi tidak signifikan. Temuan ini mengindikasikan bahwa social support berperan dalam menurunkan kecenderungan job burnout, meskipun terdapat faktor lain yang lebih dominan memengaruhi kondisi tersebut.