THE EFFECT OF PSYCHOLOGICAL CONTRACT BREACH ON ORGANIZATIONAL CITIZENSHIP BEHAVIORS: JOB SATISFACTION AS A MEDIATION

Organizational citizenship behavior in a company can positively impact the company. The psychological contract is one of the factors that affect organizational citizenship behavior. The occurrence of a psychological contract breach can be a cause of job dissatisfaction in employees so it can affect organizational citizenship behavior. This study aims to determine the effect of psychological contract breach on organizational citizenship behavior with job satisfaction as a mediator variable. This study uses quantitative methods and data collection methods using the Organizational Citizenship Behavior scale (α = 0.884), psychological contract breach scale (α = 0.882), and job satisfaction scale (α = 0.880). This research was conducted on 100 employees. The results showed the effect of psychological contract breach on Organizational Citizenship Behavior with job satisfaction as a mediator variable for employees (t = -7.5639; p = 0.000). The determinant coefficient shows that psychological contract breach and job satisfaction make an effective contribution to the organization. Citizenship Behavior is 37.2%, while other factors influence the remaining 62.8%. The implication of this research is the importance of reciprocal and trusting relationships between employers and employees so that altruistic behavior among employees will be developed.