A quantitative approach to investigate factors contributing to social housing occupants’ challenges in the semi-arid climate of Nigeria

Purpose Social housing offers occupants comfort, safety and protection against extreme weather conditions. However, social housing occupants in various regions of Nigeria face various challenges. This paper aims to use a quantitative approach to examine the factors that contribute to the challenges faced by occupants in social housing within a semi-arid climate of Nigeria. Design/methodology/approach An exploratory cross-sectional survey was used to administer 1,032 copies of structured questionnaires to occupants of social housing in Maiduguri, one of the largest urban centers of the semi-arid climate in Nigeria. A total of 955 responses were retrieved, giving a response rate of 92.5%. The statistical model used in analyzing data was relative importance indices and factor analysis. Findings The results show that poor quality of FM services provided, poor maintenance of building components, damage to materials and valuables in the Harmattan period and housekeeping problems due to dust deposition in doors, while the poor response to occupants’ complaints/reports is the least among the occupants’ challenges in order of importance. Moreover, the results of the factor analysis further established that inadequate FM services and poor environmental conditions are the two factors contributing to the occupants’ challenges in social housing within the semi-arid climate of Nigeria. Originality/value This paper seeks to examine the factors contributing to social housing occupants’ challenges in the semi-arid climate of Nigeria. The paper should inform policymakers, academics and professionals.