Care work in the gig economy

Digitally mediated care work is a growing segment of the service sector in Australia in the context of increasing demand for personalisation of care and an ageing population. Yet little is known about the experiences of care workers in the gig economy. The growing number of care platforms in Australia indicates a need to better understand the lived experiences of those offering care services via platforms and the implications for the care economy. This briefing paper summarises the key findings from interviews with care workers using platforms to organise care work.