Determinants of Patients’ Satisfaction in Gamby Teaching General Hospital, Bahir Dar, Ethiopia

Abstract Background Patient satisfaction serves as a vital indicator of healthcare quality, influencing clinical outcomes, economic aspects, and overall patient well-being. This study investigates the determinants of patient satisfaction at GAMBY Teaching General Hospital in Bahir Dar, Ethiopia. Method Utilizing a mixed-methods approach combining explanatory and descriptive designs, the research explores patient expectations and experiences regarding service delivery through both surveys and interviews. A probability sampling method was employed to target patients, and primary data were collected using questionnaires and interviews. Data analysis techniques included descriptive statistics, correlation analysis, and multiple regression to evaluate the impact of various factors—such as communication, service process, physical environment, infrastructure, trust, and perceived quality of care—on patient satisfaction. Results The findings indicate that reputation, trust, and infrastructure are the primary determinants of patient satisfaction. Secondary determinants include the environment, service process, and communication. Correlation analysis revealed a strong positive relationship between these independent variables and patient satisfaction, which was further corroborated by regression analysis emphasizing the significant influence of reputation, trust, and infrastructure. Conclusion The study highlights the critical role of reputation, trust, and infrastructure in shaping patient satisfaction at GAMBY Teaching General Hospital. Addressing these determinants can enhance patient experiences and improve overall healthcare quality.