Critical examination of multilane free-flow tolling system implementation in Indonesia

After operationalization, Indonesia’s multilane free flow (MLFF) tolling system will meet new challenges. Many think that this tolling method will be beneficial not only for the toll road user but also for toll road operators (TROs) and transportation authorities. On the contrary, the drawbacks are also being considered in several reports and discussions. Moreover, too little research to shed light makes the complexity of the MLFF tolling system remain largely uncharted. This paper critically examines the Indonesian MLFF tolling system, questioning prevailing assumptions and encouraging further study. Employed literature review of all related documents that mentioned electronic toll collection, specifically on MLFF and open road tolling (ORT) system, this study offers valuable insights into the practical effects in real-world situations. The toll road authority should re-evaluate some regulations concerning minimum service standards imposed on the TROs. The privacy issues as an excess of using Global Navigation Satellite System (GNSS) that tracks each toll road user appears to become mainstream, while others deserve attention. The traffic information provision as a tool of traffic management should be considered as one of the solutions to provide valid traffic information derived from a scientifically sound method based on verifiable probe data.