Investigating the interrelationships of reverse logistics challenges in Vietnam’s healthcare sector: insights into sustainability

Purpose This study aims to investigate the hierarchical interrelationships of reverse logistics barriers in the Vietnamese healthcare industry by applying the triple bottom line and organizational change management theory. Design/methodology/approach Reverse logistics with the function of collecting and administering used products through different processes is a recommended method for waste treatment. However, previous studies in reverse logistics fail to explore the interrelationship between barriers and propose a hierarchical framework. Fuzzy Delphi method is used to define a set of essential criteria and the fuzzy interpretive structural modeling is used to explore the interrelationships among attributes. Findings The result shows that technology difficulty, inadequate know-how and strategic planning limitation under the organizational resistance perspective are the top-level aspects; whereas social barriers are at the bottom. The top five criteria are lack of know-how, technology and research and development issues, low importance of reverse logistics relative to other issues, low involvement of top management and lack of policies for reverse logistics practices. Originality/value Three contributions of this study include: proving a set of reverse logistics barriers by using a qualitative information assessment; proposing the interrelationship among reverse logistics barriers and a hierarchical framework through linguistics preferences and providing recommendation for managers in healthcare industry. The identification of barriers provides a clearer understanding of reverse logistics, thereby helping to ensure smooth implementation of this activity, especially in specific industry like healthcare industry.