The Art of Kiki's Delivery Service

This chapter describes the events surrounding normal and abnormal labour and delivery with particular relevance to the anaesthetist. The first two sections explain the course of a ...

Through case studies from across the globe, this book helps designers understand how forward-looking service prototyping, analysis and tools can promote and create empathic, emotio...

Service innovation in Professional Service Firms involves the development and use of new practices by professionals. In the face of increasing competition and the rapid pace of tec...